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Designed to make women look and feel beautifully confident

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Free trouser alteration service

Delivery

DELIVERY POLICY

We deliver to the USA, UK, Channel Islands and Isle of Man

A delivery charge (inclusive of any VAT) will be added to your order value as follows:

LOCATION ORDER PLACED SERVICE COST DELIVERY RETURNS
United Kingdom Before 1pm UK Mail £5.95 Next day delivery Free
United Kingdom After 1pm UK Mail £5.95 2 Working days Free
Northern Ireland, UK Highlands and Isle of Man   UK Mail £5.95 2 - 5 Working days Free
Channel Islands Before 1pm UK Mail £15.00 2 - 5 Working days Free
USA Before 1pm USPS £15.00* 3 - 5 Working days At own cost
USA After 1pm USPS £15.00* 3 - 5 Working days At own cost

* This price does not include any import duties or local taxes, for which the recipient is responsible

UK DELIVERIES

Orders are delivered by UK mail, although we may occasionally use different couriers.

Delivery times are estimated delivery dates only and may be subject to change, but we work on:

  • UK mainland
    • Orders placed before 1pm are sent by UK mail Next Day Tracked to arrive on the following working day.
    • Orders placed after 1pm are sent by UK mail Next day Tracked to arrive in 2 working days.
  • UK Highlands, Channel Islands and Northern Ireland
    • Order to Highlands, Channel Islands and Isle of Man (postcodes JE, GY, IM, HS2, PA61-75, PA78, KW16-17, PH30 and PH41-44) are sent UK mail Tracked and are usually delivered in 2 to 5 working days.

Once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order to your doorstep.

Times for delivery start from the day you placed your order.

Next Day Deliveries are not available on orders which include any alteration service, and standard delivery for all goods takes between 4-6 working days to UK Mainland and 5 to 10 working days to the UK Highlands, Channel Islands and Northern Ireland

All deliveries are subject to our third party couriers’ terms and conditions.

Hope cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

If you have any queries about your order, please contact us by phone on 0333 220 1907 1907 (9.00am - 8.00pm weekdays; 9.00am - 5.00pm Saturday; 10.00am - 4.00pm Sunday) or by email at [email protected]..

USA DELIVERIES

Delivery times are estimated delivery dates only and may be subject to change, but we work on:

  • Orders are sent by USPS to arrive within 3 -5 working days
  • Orders placed that include a trouser alteration will be sent via USPS and will arrive within 5 - 7 working days

Once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order to your doorstep.

Times for delivery start from the day you placed your order.

All deliveries are subject to our third party couriers’ terms and conditions.

Hope cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

If you have any queries about your order, please contact us by phone on +44 (0) 333 220 1907 1907 (UK time: 9.00am - 8.00pm weekdays; 9.00am - 5.00pm Saturday; 10.00am - 4.00pm Sunday) or by email at [email protected]..

TAXES

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

Updating Collection

Fashion fades, only style remains the same.

Coco Chanel